Privacy Policy

Introduction

Learn2FX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading analysis platform and related services. Learn2FX, operated from the United Kingdom, is the controller of the personal data described in this policy. Our services are intended for adults and are not directed at anyone under 18.

By using Learn2FX, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide

Account Information: When you register, we collect your email address and any profile information you choose to provide.
Payment Information: If you subscribe to a paid plan (Trader or Pro), our payment processor (Stripe) collects and holds your payment details. Card numbers and payment credentials never touch our systems – we store only a reference linking your account to your Stripe customer and subscription records, plus a billing event trail that contains no payment details.
Communications: When you contact us, we collect the content of your messages and any information you provide.
Journal & Reflection Content: Trade journal entries, notes, emotion logs, and reflections you write in the platform.
AI Coach Content: Your messages to the AI coach, its replies, any images you attach to a message (screenshots or chart snapshots), and chart snapshots the coach takes when it looks at your chart. Images you attach are re-encoded in your browser before upload, which removes embedded photo metadata such as location. It also covers prompts and trading setups you save in the coach's library and coach replies you pin. Pinned replies are deleted with your chat history; saved prompts and setups stay until you delete them or your account.
Voice Input (optional): If you use the microphone button, your browser asks for microphone access, and audio is recorded only while you are recording. When you press Done, the recording is sent for transcription and the text is placed in your message box for you to edit or send. We store neither the recording nor the transcript; the text is saved only if you send it as a message.
Early-Access Responses: Answers you give in the early-access questionnaire, including any free-text responses.
Discord Identity (optional): If you choose to link Discord, we store your Discord user ID and username, and write your membership tier to Discord to assign roles.

Information Collected When You Connect a Broker Account

Broker Connection Data: If you connect a trading account, we store the OAuth tokens and account identifiers needed to maintain that connection. We never see or store your broker password.
Trading Data: Orders you place through the platform, your positions, executed trade history, and profit-and-loss figures, which power the charts, journal, risk, and analysis features.

Information Collected Automatically

Usage Data: How you interact with our platform, including pages viewed, features used, and time spent.
Device Information: Browser type, operating system, device type, and IP address.
Cookies: We use cookies and similar technologies to maintain sessions and remember preferences.
Screen Time (optional): If you switch on screen-time tracking in Settings, we record how much time you are active in the app each trading day (counted only while the app is open, visible, and in use) so we can show it to you. Nothing about what you were doing is recorded.
Error Reports: When something breaks in the app, we record a scrubbed technical error report (the error message and where in the app it happened, with no account identifiers, cookies, or request contents) so we can fix bugs, relying on our legitimate interests. Your IP address is used only in memory to limit how often reports can be sent and is never stored with a report. Reports are deleted 30 days after the error last occurred.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activity
Personalise and improve your experience
Generate AI-powered features you request: trade reviews, psychology reports, chart annotations, and coaching draw on your trading data and journal content (see AI Processing below)

AI Processing & Profiling

Some features analyse your trading history, journal entries, and emotion logs to generate insights about your trading behaviour – for example, the psychology report and AI trade review, which use Anthropic's Claude models. The AI coach answers your questions using what it looks up for you: unless you switch Positions & risk off, your trading data; unless you switch Chart context off, your chart and the drawings on it, including their labels and notes; and, unless you switch Session insights off, your journal entries and emotion log, including your notes and reflections. With each message it also gets a short snapshot of your open positions, unless you switch Positions & risk off. At the start of each conversation it is also given your trading account number and type, your risk lock level, whether a cooldown is active and how many trades in a row you have lost (these safety details are always given); unless you switch Positions & risk off, your risk limits and how much of your daily and weekly risk budget is used; and, unless you switch Session insights off, a short summary of your latest psychology report and of the emotions detected in your recent coach messages. These switches are in the coach's Customise menu. Each is saved in the browser you use and applies from then on: what the coach was already given in a conversation stays in that conversation. The coach currently runs on a model served through OpenRouter, and after a reply it may offer short follow-up questions, written by the same model from your question and its reply (see Third-Party Services). This processing runs only on content generated by your use of the platform, its outputs are shown to you, and it is never used to make solely automated decisions that produce legal or similarly significant effects about you. A daily trade limit applies only the limit you set. Cooldowns follow the settings in Risk Settings; until you change them, the defaults apply (a 30-minute pause after 3 losses in a row, or after 5 trades opened within 10 minutes). The coach can also start a cooldown of up to 60 minutes when it sees signs of tilt, such as a run of recent losses. Switching cooldowns off in Risk Settings stops both, for that trading account.

Legal Bases for Processing

Where UK/EU data protection law applies, we rely on the following legal bases: processing needed to provide your account and, for paid plans, to manage your subscription and payments is based on performance of a contract (Article 6(1)(b) UK/EU GDPR); security monitoring, fraud prevention, and service analytics rely on our legitimate interests; retention of billing and audit records relies on our legal obligations (tax record-keeping) and the establishment or defence of legal claims; and where we ask for your consent (for example, optional communications), that consent is the basis and you may withdraw it at any time. AI coach features you choose to use, including voice input and image attachments, are provided under our contract with you. Screen-time tracking relies on your consent: you can switch it off in Settings at any time, which deletes the recorded days.

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that perform services on our behalf. The full list, and what each one does, is in the Third-Party Services section below.
Your Broker: If you connect a trading account, the orders you place are transmitted to your broker for execution on your account.
Legal Requirements: When required by law or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS 1.2+)
Encryption of data at rest
Regular security assessments
Access controls and authentication
Secure development practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal information.
Portability: Request a copy of your data in a structured, machine-readable format.
Objection: Object to processing of your personal information.
Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at help@learn2fx.com. We will respond without undue delay and within one month of receiving your request. If your request is complex, or you have made several requests, we may extend this by up to two further months. If we do, we will tell you within the first month and explain why.

You also have the right to lodge a complaint with a supervisory authority. In the UK this is the Information Commissioner's Office (ICO) – ico.org.uk. If you are in the EU, you can complain to your local data protection authority.

You can also complain to us directly about how we handle your personal information: email help@learn2fx.com or use the contact form and choose Privacy. We will acknowledge your complaint within 30 days and tell you the outcome.

Cookies & Tracking

We use the following types of cookies:

Essential Cookies: Required for the platform to function (authentication, security).
Preference Cookies: Remember your settings and preferences.
Analytics Cookies: We use Google Analytics to understand how the site is used, and only with your consent. No analytics cookie is set unless you choose "Allow analytics" in the cookie banner, and you can change your choice at any time via . Withdrawing consent stops analytics and removes Google Analytics cookies.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform.

Third-Party Services

We use the following third-party services:

Google Analytics: Usage analytics, loaded only after you allow analytics cookies in the cookie banner. Privacy Policy
Clerk: Authentication and user management. Privacy Policy
Convex: Database and backend services. Privacy Policy
Stripe: Payment processing for paid subscriptions. Stripe processes payments on our behalf and also acts as an independent controller of regulated payment data (for example, for fraud prevention and its own legal compliance). Privacy Policy
Vercel: Hosting and deployment, including Vercel Speed Insights, a cookieless service that measures page performance (Core Web Vitals) from real visits. Privacy Policy
Anthropic: AI processing for features you use – trade reviews, psychology reports, and chart annotations. The trading data and journal content needed for the specific feature is sent to Anthropic's Claude models for processing. If you choose to include your coach conversations in psychology reports, those conversations are sent too, except ones you marked private. Anthropic does not use this data to train its models. If the AI coach runs on a Claude model instead of through OpenRouter, the coach content described under OpenRouter below goes to Anthropic instead; the suggested follow-up questions are still written through OpenRouter. Privacy Policy
OpenRouter: AI processing for the AI coach and its suggested follow-up questions. Your messages to the coach, images in the conversation, the coach's replies, what it looks up to answer (unless you switch Positions & risk off, your trading data; unless you switch Chart context off, your chart drawings with their labels and notes; and, unless you switch Session insights off, your journal entries and emotion log with their notes), a snapshot of your open positions with each message (unless you switch Positions & risk off), and the context it is given at the start of each conversation (your trading account number and type, your risk lock level, an active cooldown and your losing streak; unless you switch Positions & risk off, your risk limits and risk budget use; and, unless you switch Session insights off, a summary of your latest psychology report and recent emotions) are sent through OpenRouter to one of a fixed list of US inference providers (currently Baseten, Crusoe, and Modal) running the GLM model. Our OpenRouter account only uses providers that do not train on this data, and OpenRouter does not use it to improve its own products. OpenRouter does not keep the content of coach requests, only usage records such as token counts; the providers may keep request data for a time under their own data policies. Privacy Policy
ElevenLabs: Speech-to-text for voice input, if you use it. The recording is sent to ElevenLabs in the US to be turned into text, without your name or account details. Model training is switched off for our account, and we ask ElevenLabs to delete each transcript once we have the text. ElevenLabs may still keep recordings and transcripts in its logs for a time it does not state, and deleted data stays in its backups for up to 30 days. Privacy Policy
Spotware (cTrader): Broker connectivity. If you connect a trading account, we exchange your account identifiers, orders, positions, and trade history with the cTrader API to operate the trading, journal, and analysis features. Privacy Policy
Discord: Optional community linking. If you link Discord, we store your Discord ID and username and write your membership tier to Discord to assign roles – nothing else is shared. Privacy Policy
Cloudflare: Network and security infrastructure. Requests to our market-data and trading services pass through Cloudflare, which processes request metadata such as your IP address to route and protect traffic. Privacy Policy

International Transfers

Our database (Convex) is hosted in the European Union (Ireland). Some of the providers above process data in the United States, including Clerk, Stripe, Vercel, Anthropic, OpenRouter and its inference providers, and ElevenLabs. Where personal data leaves the UK or EU, the transfer is protected by appropriate safeguards – the EU Standard Contractual Clauses and the UK Addendum or International Data Transfer Agreement, or the provider's certification under the EU-US Data Privacy Framework, as applicable to each provider.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete your personal information within 30 days, except where retention is required for legal purposes – the retained categories below are kept as pseudonymized records (your account identifiers remain only as opaque references, with profile data removed), not as anonymous data. Specifically: records of orders and trades executed through the platform are retained in pseudonymized form for up to 6 years, in line with the UK limitation period for legal claims; billing and subscription event records (which reference Stripe transaction identifiers but never payment details) are retained for 6 years from the end of the relevant financial year to meet UK tax record-keeping duties and for the defence of legal claims; a record of each AI request (which feature and model, its size and its cost, never its content) is kept for the same period for cost accounting; and a minimal record of consent you gave or withdrew is kept for the same period. Invoices and receipts are held by Stripe under its own legal retention obligations. Chat, coaching and journal reflection content is deleted, not retained.

While your account is open: images in coach conversations (ones you attach and chart snapshots the coach takes) are kept with the conversation until you remove them, delete your chat history, or delete your account, and an image that never reached a sent message is deleted automatically within two hours. Screen-time records are kept for about 30 days and are deleted as soon as you switch tracking off. We do not keep voice recordings or transcripts.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: help@learn2fx.com
Contact Form: learn2fx.com/contact